Where some form of formal action is needed, what response is reasonable or justified will depend on all the circumstances of the complaint. In some instances, however, the complainant may be looking to escalate the matter into a formal grievance at the earliest possible opportunity so as to maximise the impact of their ill intent.

If the complaint is made informally, for example, verbally to a line manager, it may be possible to resolve the matter by way of a ‘quiet word’ with the person or people involved. Conversely, any failure to follow the guidance on grievance procedures provided by Acas is highly likely to reflect badly on your working practices, such that this could cast doubt on any defence you may raise to a claim, potentially lending support to even a malicious or vexatious complaint.Hockey remains as the town’s unifier, where people go to witness something simple, fair, and meaningful. That is probably the book’s only failing, as this is an impeccably written work that explores the love and passion, and the sense of community, that goes into what some people may scoff at as being “only a game. People always choose a simple lie over a complicated truth, because the lie has one unbeatable advantage: the truth always has to stick to what actually happened, whereas the lie just has to be easy to believe.

in " The BookBrowse Review" - BookBrowse's membership magazine, and in our weekly " Publishing This Week" newsletter.Pronouns Each other, one another Everyone, everybody, everything, everywhere It Gender No one, nobody, nothing, nowhere One One and one’s Pronouns: personal ( I, me, you, him, it, they, etc. Instead of the story capturing me and allowing me to draw my own conclusions, I was aware of Backman’s analysis of social issues.