No, you must always unplug the iron before filling it. How can I avoid scratching the soleplate of my iron?

The "supersteam" or "turbo" function should not be used intensively – wait a few seconds between pressing the button. Why does my iron release steam once the tank is filled? If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution. How to better use my product What type of ironing board should I use? Or, you have over-filled your iron – do not go beyond the "MAX" level on the tank. The iron doesn't glide very easily. The selected temperature is too low and does not allow steam to be produced: set the thermostat to the steam zone (between 2 dots and MAX).Important: The iron takes longer to cool down than to heat up. We recommend that you start with fabrics to be ironed at a low temperature. Which water should I use? Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point. Where can I buy accessories, consumables or spare parts for my appliance? Your iron has an intelligent system (a moving sensor) which temporarily stops steam being released when the iron is not moving, even when it is placed horizontally. This function eliminates wasted steam while you are handling the clothes. The “supersteam” or "turbo" function is not working. What should I do?

The board should be perforated to allow the steam to pass through the fibres of the fabric to soften it and make ironing easier. The ironing board cover should also be suitable to allow the flow of steam through. The soleplate of my iron is giving off a yellowish colour that is staining my clothes. The Ultimate Pure FV9845 is the most powerful Tefal steam iron that uses MicroScale filter technolgy to produce pure steam which stops limescale stains* for ultimate and efficent ironing. You are filling the tank with the "Dry/Steam" control set to Steam – it needs to be in the "Dry" position. You are not using the right type of water (Refer to the FAQ "What water should I use for ironing?"). There is not enough water in the tank. Fill it up with the quantity indicated in the instructions for use and push spray button several times to fill the system complete. The indicator light keeps going on and off.Rapid results: This 3100W iron delivers a constant high steam output of 60g/min and a 260g/min boost. The selected temperature is too low to use this function: set the thermostat to the zone between 3 dots and MAX.

If your water is very hard, we recommend that you use a maximum of 50% untreated tap water and 50% distilled water available in most shops.

User manual and frequently asked questions Ultimate Pure

See the instructions for use to find out what type of water is appropriate and clean the soleplate from time to time with a damp sponge. What is the right temperature for my clothes?