In addition, some items may be broken down into multiple consignments for logistic reasons and all pieces may not arrive at the same time. If this is not indicated on spot and not stated on the job completion sheet, no claims can be accepted for damage/fault after.

Weighing under 4kg, this lightweight upright can be carried effortlessly upstairs or around your home without straining your back. This is especially applicable to Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses. Where fitting service has been purchased, this is organised with professional handymen who aim to complete the job as efficiently as possible. It also has a 5-meter power cord that provides adequate flexibility when it comes to changing cleaning positions. The courier is not responsible for unpacking or setting up items unless the service has been separately purchased.If there is no lift, the courier will charge for labour depending on access, item and number of floors.

Infyniti Home shall not be liable for indirect damage, including, but not limited to, consequential damage, loss of profit, missed savings, loss of data or damage due to business interruption. And I reckon that whoever designed the way you empty it never actually uses a vacuum cleaner because it's not easy to empty it properly without taking all the canister and filter apart. The best feature for small homes is that the handle comes off, so you can put it in a base unit cupboard. For medium to large items, many of our courier partners will bring the item to your premises on upper floors if there is a lift.Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. We currently do not serve areas outside UK mainland including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses. If the item is found to be damaged due to mishandling or improper assembly, no refund will be issued.

Adequate photographic proof must be provided for preliminary inspection, guidelines for which are provided when the request is made. If an item has been fitted and parts are later reported as damaged or missing, only replacement parts are provided. However, please note our standard lead time for UK Mainland deliveries is 14-28 working days and the ETA provided on the product pages (where available) is tentative and not guaranteed.

We have used them for all our vacuum cleaners and other floor cleaners at our care homes for 20 years. All refunds are issued using the same method used for initial payment and take 2-5 working days once processed. Ok then the bad: Manufacturers do not seem to be able to make a drum that comes off and empties easily. Once the fault is confirmed, we will arrange to collect the item for replacement or repair within 14-21 working days.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. If a collection service is opted for and upon physical examination, the condition of the item does not match the photographic proof provided, the item will not be collected and the handling charge will not be refunded.

This hoover is very lightweight and easy to manoeuvre, it does look and feel quite cheap but the suction is brilliant. If we are unable to resolve the issue for you with replacement parts or a full replacement, we will arrange free collection of the item and issue you a full refund.